Charmius Casino Privacy Policy

This Privacy Policy explains how Charmius Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or communicate with us. It applies to players and visitors accessing Charmius Casino from Australia and elsewhere where our services are available.

We aim to handle personal information responsibly and transparently. By using the Charmius Casino website, you acknowledge the practices described below. This policy should be read together with our Terms and Conditions and any other notices displayed on the website.

What Information We Collect

The information collected by Charmius Casino depends on how you interact with the website and our services. Some information is provided directly by you, while other information is collected automatically or received from authorised service providers.

• Account details, including your name, date of birth, username, password, email address and other registration information.
• Identity and verification information, which may include documents or data needed to confirm your identity, age, account ownership or eligibility to use our services.
• Transaction information, such as deposits, withdrawals, payment method details, transaction history and related account records. Full payment card details may be handled by payment providers rather than stored directly by Charmius Casino.
• Usage information, including games accessed, preferences, interactions with website features, session activity and responsible gambling settings.
• Technical data, such as IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how your device connects to the website.
• Communications and support records, including messages, requests, feedback and information supplied when you contact us.

You may choose not to provide certain information, but this could prevent us from opening or maintaining an account, processing transactions, verifying eligibility or providing particular services.

How We Use Collected Data

Charmius Casino uses personal information for legitimate business, operational and security purposes. The exact use depends on the nature of the information and your relationship with us.

• To create, administer and maintain your player account.
• To provide casino services, process deposits and withdrawals, and maintain accurate account balances.
• To verify identity, age, account ownership and eligibility, and to support fraud prevention and financial crime controls.
• To protect the website, our players and our business from unauthorised access, misuse, suspicious activity and technical threats.
• To respond to enquiries, resolve disputes, provide customer support and communicate important service information.
• To understand website performance, improve functionality, personalise features and develop safer and more useful services.
• To comply with applicable legal, regulatory, court or governmental requirements where those requirements apply.
• To send promotional communications where permitted and where you have provided the necessary consent or preference. You can manage marketing choices through the available settings or communication controls.

We do not use personal information for purposes that are materially incompatible with the reasons for which it was collected unless an appropriate legal basis or permission allows that use.

Cookies and Related Tools

Charmius Casino may use cookies, software development tools, pixels, logs and similar technologies to operate the website and understand how it is used. A cookie is a small data file placed on your browser or device. It can help the website remember settings and recognise returning sessions.

• Essential technologies support login functions, security controls, navigation and core website operations.
• Preference technologies remember choices such as language, display or session settings.
• Analytics technologies help us assess traffic, performance, errors and general usage patterns.
• Marketing or measurement technologies may be used where permitted and appropriate to understand campaign effectiveness or present more relevant communications.

Your browser may allow you to block or delete cookies. Restricting essential cookies can affect account access, game functionality or other parts of the website. Cookie settings may also be presented through an on-site notice or preference tool, where available.

When Information Is Shared

Charmius Casino does not sell personal information as a general business practice. We may disclose information when necessary to provide services, protect users, operate our business or meet applicable obligations.

• Payment processors and financial service providers may receive information needed to authorise and complete transactions.
• Identity verification, fraud prevention, security and compliance providers may process information to assess risk and protect the platform.
• Technology, hosting, analytics, customer support and other operational suppliers may access information under appropriate contractual or confidentiality controls.
• Professional advisers, insurers, auditors or business partners may receive relevant information when required for their services.
• Government authorities, courts, law enforcement bodies or regulators may receive information where disclosure is required or reasonably necessary for a lawful process.
• A purchaser, successor or relevant adviser may receive information in connection with a restructuring, merger, sale or transfer of part of our business.

Service providers are expected to handle information only for authorised purposes and in accordance with applicable privacy and security requirements.

Keeping Personal Data Secure

We use reasonable administrative, technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. These measures may include access controls, authentication procedures, monitoring, encryption or similar safeguards where appropriate.

Security is a shared responsibility. You should keep your password confidential, use a secure device, avoid sharing account credentials and notify us promptly if you suspect unauthorised access. No website, transmission method or storage system can be guaranteed to be completely secure, so we cannot promise absolute protection against every possible risk.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. The relevant period may depend on the type of information, the nature of our relationship with you, account activity, unresolved disputes, security needs and any applicable record-keeping obligations.

Some information may be retained after an account is closed to support transaction reconciliation, fraud prevention, dispute handling, audit requirements, legal claims or other legitimate purposes. When information is no longer required, we may delete it, anonymise it or securely isolate it from ordinary use. Retention periods can vary, and data may be kept longer where a lawful reason justifies doing so.

Your Privacy Choices

Depending on your location and the circumstances of the request, you may have rights relating to personal information held by Charmius Casino. These may include the ability to request access to information, seek correction of inaccurate details, ask for deletion, object to certain processing or request limits on how information is used.

You may also be able to withdraw consent where processing is based on consent, opt out of promotional messages or request information about the categories of recipients that have received your data. Withdrawal of consent does not affect processing that took place before withdrawal, and some requests may be limited by legal, security or operational requirements.

To protect accounts and personal information, we may need to verify your identity before completing a request. If you are dissatisfied with our response, you may have the option to raise the matter with an appropriate privacy authority or other body available in your location.

External Providers and Links

The Charmius Casino website may use third-party services and may contain links or features operated by organisations outside our control. These providers can include payment companies, verification services, analytics platforms, hosting suppliers, communication tools and security vendors.

Third parties may collect or process information under their own privacy notices. Their websites, applications and practices are not governed by this policy. You should review the relevant terms and privacy information before submitting personal data to an external service. We do not accept responsibility for the content, security or privacy practices of websites that we do not operate.

Cross-Border Data Handling

Some service providers or business operations may be located outside Australia. As a result, personal information may be transferred to, stored in or accessed from another country. The privacy protections in that country may differ from those available in Australia.

Where information is handled internationally, Charmius Casino aims to use reasonable safeguards and suitable contractual, technical or organisational controls. International processing may be necessary for hosting, payments, verification, customer support, security or other services required to operate the platform.

Changes to This Policy

We may update this Privacy Policy when our services, technologies, business arrangements or legal obligations change. The revised version will be published on the website with an updated effective date where appropriate.

Changes become effective when posted unless a later date is stated. We encourage you to review this page periodically. If an update materially affects how information is used, we may provide additional notice through the website, by email or through another suitable communication method.

How to Contact Us

If you have a question about this Privacy Policy, want to exercise an available privacy choice or need help understanding how Charmius Casino handles information, please contact us at [email protected].

When making a privacy request, include enough detail for us to understand the issue, but do not send unnecessary payment credentials or sensitive documents by ordinary email. We may request further information through a secure process if identity verification is needed.

Last updated: 10 September 2026